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FAQ

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Q: I’m a homeowner, how do I order?
A:  Please contact Customer Service at (800) 614-0373

Q: I’d like to become a Distributor, how do I get started?
A: Please reach out to Customer Service at (800) 614-0373 and we will put you in contact with your local area representative or fill out our online form.

Q: How do I request a sample?
A: Please email us at info@evolvestone.com, call (800) 614-0373 to speak with Customer Service or fill out our online form.

Q: What is your return policy?
A:  Evolve Stone currently doesn’t accept returns. Please contact your Distributor.

Q: Does the product come with a warranty?
A:  Evolve Stone comes with a 50-year, limited warranty.

Q: Are custom colors available?
A:  Depending on quantity ordered, custom colors are available on a case by case scenario.

Q: Are color blends available?
A:  Proportioned color blends are not currently available but can be achieved by combining two different colors of the same style.

Q: Can Evolve Stone be power washed?
A:  Yes and NO. The actual stone itself can handle being power washed on a lower pressure setting at a conservative distance BUT there is the chance the WRB and rainscreen could be damaged in the process. We suggest cleaning with a mild detergent and soft bristled brush.

Q: Are backs of the stone perfectly flat?
A: Because of the nature of our material, the backs of the stones are not always flat. This is normal and should still allow for proper installation. Add additional nails if needed to remove any movement.

Q: Do stone colors vary from box to box?
A: Stone surface accents are always changing but the hues should remain consistent. If for some reason you get a box that looks slightly different than another, try mixing them together for a natural look. Feel free to call our Customer Service department with any questions.

Q: Is a WRB and Rainscreen required for interior applications?
A: No, as long as the stones are inside and face no exterior conditions. We suggest the substrate be a black or grey so the substrate isn’t highly visible if there are gaps between the stones.

Q: What if some stones are broken in the box?
A: Stones if broken can still easily be used. Treat each part of the stone separately in regards to the nailing pattern. Broken stones may also be set aside and used in areas where cuts are needed. If the box has excessive broken stones, please contact your Distributor.

Q: Is there a preferred substrate color?
A: We suggest using a black or grey. This pertains to rainscreens for exterior applications and wall color for interior installs.

Q: How is Evolve Stone installed?
A: In most cases, Evolve Stone installs using a finish nail gun and stainless-steel finish nails. Some substrates may require an alternate installation method. See our installation instructions for details.

Q: Does it require any special installation training to use Evolve Stone?
A: No special training is required. Read our installation instructions thoroughly and watch our instruction video before beginning.

Q: Do the finish nails need to hit studs?
A: No, they don’t. Follow the nail pattern requirements in the Installation Guide.

Q: Are specialty tools needed?
A: In most cases Evolve Stone uses standard wood working tools to install.

Q: Do I need a special cutting blade?
A: A general cutting blade works. Use a carbide blade if lots of cuts are required.

Q: Do I need to order more than my project requires to account for waste and breakage?
A: Evolve Stone has minimal waste and breakage. You should estimate 3% more just in case.

Q: Can Evolve Stone be installed in areas with standing water?
A: Yes it can. Please note that areas with standing water can leave minerals and dirt behind on the surface of the stone through prolonged exposure and evaporation. If this occurs, clean the surface with a mild solvent and light bristled brush. If a film still remains, use a product such as Thompson WaterSeal to restore vibrance.

Q: What type of adhesive should I use?
A: It is recommended that an exterior grade primer and adhesive be used. We recommend Tremco 171 primer and TremGrip adhesive. A few test stones should be installed first to confirm adhesion. Remember to only use vertical beads and to follow all surface preparation guidelines per the adhesive manufacturers’ guidelines.

Q: What length and type of finish nail should I use?
A: Finish nails should be long enough to penetrate through the back of the structural sheathing. Finish nails should be stainless steel.

Q: How many finish nails should I purchase per square foot of stone?

Georgetown Run – minimum 10 to 12
Potomac Trail – minimum 16 to 18
District View – minimum 20 to 22
Capital Sky – minimum 13 to 15
National True – minimum 7 to 10

Q: The outside corner stone has a “wobble”. What can I do?
A: From time to time the wall itself or the actual corner piece can be out of square. To fix this, apply a few vertical beads of exterior caulk or exterior adhesive (this will act as a shim) to the low side prior to pin nailing.

Q: Can Evolve Stone be installed in a shower?
A: Yes and No. While the material can handle the application, the natural surface textures make it difficult to clean. Outside of soap and water, harsh bathroom cleaners such as bleach are not recommended.

Q: Can stone size heights vary from corner stones to field stones?
A: Height of corner stones may be slightly taller than field stones at times. Adjust corner stone height before installing as needed or use guidelines to help split the size difference.

Q: How light is Evolve Stone?
A: Evolve Stone weighs approximately 2 lbs per square foot.

Q: How does Evolve Stone perform in harsh weather?
A: The Evolve material is UV resistant, Per ASTM testing it shows no effects when exposed to salt spray during testing, shows no effects when exposed to freeze-thaw cycles during testing, does not retain water, minimal expansion/contraction and performs extremely well under wind loading.

Q: What happens if it chips or breaks?
A: Evolve Stone is colored throughout, not just on the surface. Chipped pieces can be retextured with a hammer. See our “Pro Tips” video for more information and a visual demonstration.

Q: Does Evolve offer a fire rated product?
A: Yes, we have a Class B rated product that is made to order.

Q: How are shipping costs calculated?
A: Evolve stone calculates shipping on a case by case scenario using market best practices. Please call Customer Service with any questions.

Q: How many square feet of stone comes in a box?
A: Each box contains 14.25 square feet of stone.

Q: How much does a box of stone weigh?
A: 30 to 35 lbs.

Q: How many corners come in one box?
A: 7 linear feet per box

Q: How many sills come in a box?
A: 15 sills come in a box. Each sill is 20" long.

Q: How many square feet come on a full pallet?
A: 684 sqft can ship on a full pallet

Q: What is a full pallet dimension and weight?
A: Length x Width x Height = 48"x45"x96" at 1,760 lbs.

Q: Are pallets stackable?
A: Pallets are NOT stackable

Q: My shipment was damaged in transit, who do I contact?
A: Please contact your Distributor directly.

Downloads

Download it. Nailed it!

Find additional information about one-of-a-kind Evolve Stone here!

Install Guidedownload
Sell sheetdownload
Color & Style Guidedownload
Safety Data Sheet (SDS)download
ASTM G155download
ASTM D1037download
ASTM E330download
AC92 Section 4.2download
Fire-Rated Product Results - ASTM E84download
ASTM D2247-15download
ASTM B117download

FAQ

Ask it. Answered it!

Q: I’m a homeowner, how do I order? A:  Please contact Customer Service at (800) 614-0373 Q: I’d like to become a Distributor, how do I get started? A: Please reach out to Customer Service at (800) 614-0373 and we will put you in contact with your local area representative or fill out our online form. Q: How do I request a sample? A: Please email us at info@evolvestone.com, call (800) 614-0373 to speak with Customer Service or fill out our online form. Q: What is your return policy? A:  Evolve Stone currently doesn’t accept returns. Please contact your Distributor. Q: Does the product come with a warranty? A:  Evolve Stone comes with a 50-year, limited warranty. Q: Are custom colors available? A:  Depending on quantity ordered, custom colors are available on a case by case scenario. Q: Are color blends available? A:  Proportioned color blends are not currently available but can be achieved by combining two different colors of the same style. Q: Can Evolve Stone be power washed? A:  Yes and NO. The actual stone itself can handle being power washed on a lower pressure setting at a conservative distance BUT there is the chance the WRB and rainscreen could be damaged in the process. We suggest cleaning with a mild detergent and soft bristled brush. Q: Are backs of the stone perfectly flat? A: Because of the nature of our material, the backs of the stones are not always flat. This is normal and should still allow for proper installation. Add additional nails if needed to remove any movement. Q: Do stone colors vary from box to box? A: Stone surface accents are always changing but the hues should remain consistent. If for some reason you get a box that looks slightly different than another, try mixing them together for a natural look. Feel free to call our Customer Service department with any questions. Q: Is a WRB and Rainscreen required for interior applications? A: No, as long as the stones are inside and face no exterior conditions. We suggest the substrate be a black or grey so the substrate isn’t highly visible if there are gaps between the stones. Q: What if some stones are broken in the box? A: Stones if broken can still easily be used. Treat each part of the stone separately in regards to the nailing pattern. Broken stones may also be set aside and used in areas where cuts are needed. If the box has excessive broken stones, please contact your Distributor. Q: Is there a preferred substrate color? A: We suggest using a black or grey. This pertains to rainscreens for exterior applications and wall color for interior installs.
Q: How is Evolve Stone installed? A: In most cases, Evolve Stone installs using a finish nail gun and stainless-steel finish nails. Some substrates may require an alternate installation method. See our installation instructions for details. Q: Does it require any special installation training to use Evolve Stone? A: No special training is required. Read our installation instructions thoroughly and watch our instruction video before beginning. Q: Do the finish nails need to hit studs? A: No, they don’t. Follow the nail pattern requirements in the Installation Guide. Q: Are specialty tools needed? A: In most cases Evolve Stone uses standard wood working tools to install. Q: Do I need a special cutting blade? A: A general cutting blade works. Use a carbide blade if lots of cuts are required. Q: Do I need to order more than my project requires to account for waste and breakage? A: Evolve Stone has minimal waste and breakage. You should estimate 3% more just in case. Q: Can Evolve Stone be installed in areas with standing water? A: Yes it can. Please note that areas with standing water can leave minerals and dirt behind on the surface of the stone through prolonged exposure and evaporation. If this occurs, clean the surface with a mild solvent and light bristled brush. If a film still remains, use a product such as Thompson WaterSeal to restore vibrance. Q: What type of adhesive should I use? A: It is recommended that an exterior grade primer and adhesive be used. We recommend Tremco 171 primer and TremGrip adhesive. A few test stones should be installed first to confirm adhesion. Remember to only use vertical beads and to follow all surface preparation guidelines per the adhesive manufacturers’ guidelines. Q: What length and type of finish nail should I use? A: Finish nails should be long enough to penetrate through the back of the structural sheathing. Finish nails should be stainless steel. Q: How many finish nails should I purchase per square foot of stone? Georgetown Run – minimum 10 to 12 Potomac Trail – minimum 16 to 18 District View – minimum 20 to 22 Capital Sky – minimum 13 to 15 National True – minimum 7 to 10 Q: The outside corner stone has a “wobble”. What can I do? A: From time to time the wall itself or the actual corner piece can be out of square. To fix this, apply a few vertical beads of exterior caulk or exterior adhesive (this will act as a shim) to the low side prior to pin nailing. Q: Can Evolve Stone be installed in a shower? A: Yes and No. While the material can handle the application, the natural surface textures make it difficult to clean. Outside of soap and water, harsh bathroom cleaners such as bleach are not recommended. Q: Can stone size heights vary from corner stones to field stones? A: Height of corner stones may be slightly taller than field stones at times. Adjust corner stone height before installing as needed or use guidelines to help split the size difference.

Q: How light is Evolve Stone?
A: Evolve Stone weighs approximately 2 lbs per square foot.

Q: How does Evolve Stone perform in harsh weather?
A: The Evolve material is UV resistant, Per ASTM testing it shows no effects when exposed to salt spray during testing, shows no effects when exposed to freeze-thaw cycles during testing, does not retain water, minimal expansion/contraction and performs extremely well under wind loading.

Q: What happens if it chips or breaks?
A: Evolve Stone is colored throughout, not just on the surface. Chipped pieces can be retextured with a hammer. See our “Pro Tips” video for more information and a visual demonstration.

Q: Does Evolve offer a fire rated product?
A: Yes, we have a Class B rated product that is made to order.

Q: How are shipping costs calculated?
A: Evolve stone calculates shipping on a case by case scenario using market best practices. Please call Customer Service with any questions.

Q: How many square feet of stone comes in a box?
A: Each box contains 14.25 square feet of stone.

Q: How much does a box of stone weigh?
A: 30 to 35 lbs.

Q: How many corners come in one box?
A: 7 linear feet per box

Q: How many sills come in a box?
A: 15 sills come in a box. Each sill is 20" long.

Q: How many square feet come on a full pallet?
A: 684 sqft can ship on a full pallet

Q: What is a full pallet dimension and weight?
A: Length x Width x Height = 48"x45"x96" at 1,760 lbs.

Q: Are pallets stackable?
A: Pallets are NOT stackable

Q: My shipment was damaged in transit, who do I contact?
A: Please contact your Distributor directly.

Downloads

Download it. Nailed it!

Find additional information about one-of-a-kind Evolve Stone here!

Install Guidedownload
Sell sheetdownload
Color & Style Guidedownload
Safety Data Sheet (SDS)download
ASTM G155download
ASTM D1037download
ASTM E330download
AC92 Section 4.2download
Fire-Rated Product Results - ASTM E84download
ASTM D2247-15download
ASTM B117download